Hospital Ambassador

VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

The role of the Hospital Ambassador is to receive general direction from the Hospital Ambassador Manager and provide accurate and timely information and services to staff, patients, visitors and callers in a polite, professional, and friendly manner in accordance with safety and customer service standards. The Ambassador will also screen all staff, patients, visitors and vendors to aid in the continued safety of the hospital. 

• Actively greets patients, family/visitors, and staff in a polite, professional, friendly and welcoming manner.
• Screen staff, patients and visitors as indicated by Mass General Brigham and NWH procedure and provide information and direction as appropriate.  This may include asking a series of screening questions, providing technological support, utilizing application-screening tools, etc.
• Communicate and enforce entrance policies, which may include universal masking and visitor restrictions.  
• Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding.  This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
• Ensures hospital lobbies and public areas are clean, safe and uncluttered in accordance with all infection control standards.
• Responds to requests from patients requiring escort or assistance.
• Provides accurate, service-oriented responses to a wide variety of inquiries while protecting patient confidentiality in accordance with HIPAA policies and guidelines. 
• Works in collaboration with other departments to ensure patients, family/visitors, and staff receive accurate, timely and service-oriented assistance. 
• Adheres to Departmental policies and procedures, including but not limited to:
  • Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day
  • Dress Code and/or uniform requirements
  • May have to work other shifts as necessary including holiday rotations
• Performs other duties as assigned within the scope of the Hospital Ambassador role.
• Respects and maintains patient confidentiality at all times.

Years of Experience: Customer service skills preferred, basic computer skills required

Language Skills: Proficient in English both verbally and written

Education Requirements: Bachelor’s Degree Preferred

Requirements:

• Able to effectively and professionally communicate with a diverse population
• Excellent customer service and interpersonal skills.
• Demonstrates sound judgement and is an effective member of the team
• Works effectively both independently and in teams with the ability to multitask
• Displays positive image, demonstrates tact and diplomacy, actively listens and able to articulate well
• Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Able to problem solve and escalate matters to departmental leadership as appropriate
• Sits for extended periods of time while assisting patients, family/visitors, staff, and callers
• Ability to use good body mechanics to assist patients in wheelchairs to their destination.
• Environment temperature may vary due to weather conditions

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance