The role of the Ambassador is to be an action and solution driven person, who carries a positive and engaging attitude to provide exceptional guest service. A fitting candidate will have prior experience in a customer facing position.

• Hospital Ambassador

  Overview

   

  The role of the Hospital Ambassador is to receive general direction from the Parking Manager and provide accurate and timely information and services to staff, patients, visitors and callers in a polite, professional, and friendly manner in accordance with safety and customer service standards. The Ambassador will also screen all staff, patients, visitors and vendors to aid in the continued safety of the hospital. 

  Responsibilities

  • Actively greets patients, family/visitors, and staff in a polite, professional, friendly and welcoming manner.
  • Communicate and enforce entrance policies, screen staff, patients and visitors as indicated by the hospital procedure and provide information and direction as appropriate. 
  • Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding.  This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
  • Provides accurate, service-oriented responses to a wide variety of inquiries while protecting patient confidentiality in accordance with HIPAA policies and guidelines. 
  • Ensures lobby space is neat and free of obstructions that could become a safety issues.
  • Assist with wiping down wheelchairs and other patient facing surfaces as needed. 
  • May assist patients with help opening wheelchairs and may assist with escorting/transporting patients in wheelchairs throughout the building.
  • Works in collaboration with other departments to ensure patients, family/visitors, and staff receive accurate, timely and service-oriented assistance. 
  • Adheres to VPNE policies and procedures, including but not limited to attendance and punctuality, punching in, reviewing schedule, and dress code.
  • Performs other duties as assigned within the scope of the Hospital Ambassador role.
  • Respects and maintains patient confidentiality at all times.
•  

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Requirements:

• Must be 18 or older to apply
• Ability to pass a criminal background check
• Ability to effectively communicate, read, and write in English
• Ability to sit for extended periods and the ability to walk short distances
• Ability to bend, kneel, and stand for extended periods of time
• Abiltity to push wheel chairs
• Ability to operate a computer and cash register
• Ability to count money and make change if necessary
• Be able and willing to smile during every customer interaction
• Maintain uniform standards
• Maintain a professional and polite manner
• Adheres to VPNE’s attendance policy

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of team members who are spirited, driven, and diverse?

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

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