Key Holder

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

The role of the Key Holder is to facilitate an impressive operation with impressive team members providing exceptional service. This includes making an exceptional impression on every guest by engaging with our guests in a positive and friendly manner and giving the guest the best experience possible while providing safe and efficient service.

• Safety:
• Ensures employees and guests are safe at all times.
• If needed - operates vehicles in a safe manner to minimize the potential for accidents.
• Oversees the tracking of keys, and vehicles throughout the garage.
• Service:
• Ensures all team members are providing exceptional guest experiences to every guest by smiling at, greeting and helping every guest as they enter the garage.
• Maintains garage organization. 
• Smiles:
• Sets the tone for the workplace by keeping an upbeat attitude.
• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
• Professional Communication:
• Helps team members to remember to always use approved language choices.
• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
• Appearance:
• Must set an example by looking sharp at all times and helping employees understand how to successfully adhere to VPNE’s uniform guidelines.
• Oversee team members keep a professional work area. 

Major Challenges:

• Problem solving
• Difficult customer
• Conflicts among team members
• Patience

Years of Experience: 1 year relevant work experience

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

Requirements:

• Very Friendly and Outgoing
• Must smile during customer interaction
• Must possess an upbeat personality, and willingness to go the extra mile for the customer
• Maintain uniform standards when on job premises
• Maintain a professional level of hygiene
• Must have a strong work ethic
• Must enforce VPNE policies during every shift
• Ability to read, write and verbally communicate in English
• Ability to run and move quickly throughout the garage
• Ability to organize cars efficiently
• Ability to stand for long periods of time
• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle
• Ability to lift a minimum of 50 lbs.
• Be at least 18 years of age.
• Possesses a valid Driver’s License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation

Skills

• Work requires a positive attitude and strong leadership skills.
• Work requires the ability to create relationships with customers.
• Work requires organizational skills.
• Work requires employees to be in good condition, allowing them to run throughout the garage.
• Work requires the ability to understand and respond to basic written or verbal instructions in English. Employees must respond appropriately to instructions, questions, or requests for information.

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance