Shuttle Program & Operations Manager

The Operations Manager will have a desire to learn and grow in all aspects of our business at Faulkner Hospital. This Operations Manager will assist the Assistant General Manager and General Manager as needed, including assisting the management of Parking and Garage Supervisors operationally, and parking data – again with an eye to learning the business.

The Operations Manager will also focus on the Hospital Employee Shuttle Program. Responsibilities for this include managing the Shuttle Driver Team and maintaining position coverage at all times for all scheduled routes, maintaining Team Member uniform compliance at all times, and Team Member safety practices throughout the Shuttle Program and in our Parking Operations on the campus at large.

The Operations Manager must always aim to exceed the expectations of the client, employees, patients and guests. The Operations Manager must ensure that all responsibilities are exceeding expectations.

Hours: Mon - Fri 7 AM - 3 PM

Pay: $65,000 - 75,000 per year

The Manager will lead by example through the following ways:

1. Provide tremendous support for our VPNE Team Members
2. Coaching with kindness
3. Professionalism and Integrity
4. Sharp appearance
5. Strong organization and work ethic
6. Excellent communication
7. Availability
8. Team Leadership
9. Collaboration with other internal department and client(s)

Essential Functions not described above may include, but are not limited to:

1. Faulkner Hospital Campus Operations Best Practices

1. Culture of Safety
2. Appearance

• Service = Impressive team members and operation

Collaborate Assistant General Manager and General Manager to

Coach, Guide, Oversee: 

• Positioning and Performance of Shuttle Fleet and Team Members
• Assist with managing Plaza Supervisors, Point Greeters, Customer Service Persons, Cashiers, and Lot Attendants

2. Appearance of Staff

• On-Stage Impressiveness through Appearance and Service by all Staff
• Uniform Policies and Impressive Appearance
• Staff being active and looking active
• Cultivating Ambassador Mindset
• No Cell phones 

3. Operations Reports

• Monthly Shuttle Ridership Counts and Lots Capacity Report
• Operations and Parking Data Reports as needed

4. Overall Team Culture

• Lead a positive, encouraging and supportive culture where people are clearly cared for and developed for growth opportunities within VPNE
• Develop leadership skills to promote advancement opportunities for teams

Education, Experience and Skills Required

• Ability to organize and prioritize work.
• 2-3 years Management experience required, Transportation experience preferred
• Strong customer service background
• Ability to effectively communicate with client and VPNE management
• Ability to effectively communicate with a wide range of employees, as well as motivate and provide constructive feedback
• Computer literate including Word, Excel, and Outlook
• Capable of handling a range of employee relations issues and follow progressive steps of discipline
• Function independently within company guidelines
• Must be proactive, customer focused and responsive
• Excellent Driver with Active Driver’s License

Certification, Registration, or Licensure required by the Job

Valid MA Driver’s License

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