VP of Operations - VPNE Healthcare

The Vice President of Operations, VPNE Healthcare Division, is a dynamic leader who will plan, direct and execute operations for our current business and for the next phase of dramatic growth in our healthcare services. Reporting to the VPNE Chief Strategy Officer, the Healthcare VP will design and execute strategy to serve the healthcare industry with clinical and non-clinical support services for our highest performing business unit.

As Operations Vice President, you will drive profitability by leading operations staff in implementing an innovative service delivery model that ensures a consistently excellent experience for our client’s patients and visitors. You are the tip of the healthcare operations spear, and your ownership of all new and existing projects is essential. You are everywhere we need you, meeting with perspective clients stat, leading new operations on site for as long as it takes and coaching leaders in existing operations. Your passion for creating and fostering relationships will be impactful along with your operational expertise and excellence in leading and enhancing existing and new teams and locations. Ensuring efficient and cost effective operations for our current business will drive potential for future opportunity.

What You’ll Accomplish – It’s Simple

Among the primary expectations for this role, and key success criteria, are:

• Operational Performance:
  • Maximize profit for existing business
  • Create and capitalize on new business
  • Foster impressive people providing friendly and caring guest service at every project 
• Relationships Development and Fostering:
  • Know our clients, existing and new
  • Appropriately connect with all levels of current and potential business including C-Suite
  • Create an ongoing positive stream of communication
  • Recognize additional players for current and new opportunities
  • Mentor the healthcare team – lead by example
  • Utilize existing VPNE resources and team members appropriately
• Administrative Management:
  • Sales minded – create and deliver RFPs and presentations to existing and potential clients
  • Contract Management – create, redline and close
  • Preparation & execution of new business
  • Design ways to create efficiencies in existing business
  • Guest Service Program Growth & Improvement/Audit
  • Financial Review - billable hours review & management
  • Policy and Procedure creation and implementation for both internal and external needs
• Leadership:
  • Professionalism
  • Preparation
  • Friendliness
  • Creating and having Fun
  • Sound judgement and decision making
  • Presence – site visits, conferences, leadership meetings
  • Empower the team to make decisions
  • Understand our culture and grow on and with it

What You Bring

• The successful candidate will be an experienced Revenue/Operations Leader with a minimum of 10 years of healthcare sales/service leadership experience, with 3+ years leading integrated multichannel sales and marketing functions.
• Will have prior experience serving as a corporate or division-level VP leader and have had oversight of a similarly sized or larger organization.
• Consummate professional with an unmatched work ethic, who is the source of guidance, solution and knowledge by both VPNE and clients alike.
• Strong commercial acumen coupled with the demonstrated ability to design and build the commercial processes and infrastructure required to support significant growth.
• Strong mastery to plan the work and work the plan with effective communication, knowing when to talk and when to listen is solutions based in turning problems into opportunities
• Proven experience building, mentoring, motivating, and retaining high performing operations and sales teams.
• Possesses the dynamic written and verbal communication skills required to communicate effectively with senior executive audiences, prospects, clients, and frontline staff.
• Demonstrated ability to think “out-of-the-box” and consistently lead change and innovate to stay ahead of aggressive growth.

VPNE Company Highlights

• VPNE provides Human Solutions to the world’s most prestigious brands in health care, hospitality, and commercial real estate. Our team members are the “tip of the spear” for our clients – delivering personalized guest experiences and building the clients brand with every interaction.
• Across all our services, we bring an “Ambassador Mindset” – providing friendly and impressive service that brings our client’s business goals to life and results in repeat business. Our healthcare ambassadors offer a warm smile, proactive care, and an assurance that we are there to help with world class patient care.
• VPNE Healthcare delivers integrated solutions for our clients to maximize productivity, improve savings and ultimately provide caring, meaningful & consistent patient experiences. We proudly partner with leading hospitals and healthcare providers to enhance patient care and create moments of truth and connection throughout the patient experience.

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