• Customer Service Associate

    Job Locations
    Customer Service/Support
  • Overview

    VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.  Our employees are energetic, friendly, and proactive in helping VPNE build its brand.


    Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?


    If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!


    The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNE’s top-notch level of service and providing customers and guests with an exceptional experience.


    • Make exceptional guest experiences the priority in every interaction
    • Contribute to a safe environment for all guests and employees per company and site-specific guidelines
    • Maintain a ready to serve posture that is welcoming to guests
    • Make eye contact and smile to all guests to acknowledge them
    • Make guest assistance the priority
    • Work efficiently, without rushing, to assist guests
    • Use VPNE preferred word choices while speaking with guests
    • Follow all cash handling guidelines per company policies


    • Ability to read, write and verbally communicate in English
    • Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
    • Ability to receive medical and security clearance for one or more locations
    • Possess the manual dexterity to operate essential office equipment, including computers and cash registers
    • Possess the mental acuity to be able to process cash and manual transactions
    • Strong sense of customer service
    • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
    • Be at least 18 years of age
    • Be able and willing to smile during every customer interaction
    • Maintain uniform standards while around the account
    • Ability to create relationships with customers
    • Organization and strong problem-solving skills
    • Educational Requirements: High School or GED
    • Years of Experience: Entry Level
    • Language Skills: Proficient in English both verbally and written
    • Paid weekly
    • Medical, Dental, Vision
    • 401K with up to a 5% match
    • Commuter benefits
    • Childcare benefits
    • Discount programs
    • Short-term disability
    • Accident insurance
    • Life insurance


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