• Lot Attendant

    ID
    2019-8817
    Job Locations
    US-MA-Boston
    Category
    Customer Service/Support
  • Overview

    VPNE Parking Solutions is a family owned company that is recognized as a leading parking service provider in the New England area. Founded in 1990, VPNE is committed to providing improved parking and transportation options for its valued clients. Headquartered in the heart of Boston, VPNE’s teams strive to uphold a culture that empowers our employees to excel in the areas of customer service and guest mindedness. Our employees are energetic, friendly, and proactive in helping VPNE to achieve its strategic goals, which has helped the company to expand nationally.

     

    Are you interested in becoming a part of a growing company where you can build your resume and make professional connections? Are you a highly skilled driver looking for a job that’s fun and provides opportunity for growth and development? Do you want a flexible schedule and to work in an area with access to public transportation?

     

    If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry looking for people like you to help us drive our clients’ business and build their brand.

     

    The role of the Lot Attendant is to complete the customer interaction in a pleasant and courteous manner while ensuring safety. They are key players in delivering exceptional customer service.

    Responsibilities

    • Make exceptional guest experiences the priority in every interaction.
    • Contribute to a safe environment for all guests and employees per company and site specific guidelines
    • Maintaining a ready to serve posture that is welcoming to guests
    • Make eye contact and smile to all guests to acknowledge them
    • Prioritize assisting guests before other tasks
    • Working efficiently, without rushing, to assist guests
    • Use VPNE preferred word choices while speaking with guests

    Major Challenges:

    • Problem solving
    • Difficult customer
    • Patience

    Qualifications

    • Ability to read, write and verbally communicate in English
    • Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolong standing, running, and prolonged sitting and in all weather conditions.
    • Ability to receive medical and/or security clearance for one or more locations
    • Possess the manual dexterity to operate basic garage equipment, including pay on foot machines and garage barriers
    • Strong sense of customer service
    • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
    • Be at least 18 years of age
    • Be able and willing to smile during every customer interaction
    • Maintain uniform standards while around account

    Skills

    • Ability to create relationships with customers.
    • Organization
    • Strong problem solving abilities

    Jobholder Requirements:

    • Educational Requirements: High School or GED
    • Years of Experience: Entry Level
    • Language Skills: Proficient in English both verbally and written

    Benefits for Full-Time Employees:

    • Medical, Dental, Vision
    • 401K with up to a 5% match
    • Commuter benefits
    • Childcare benefits
    • Discount programs

    All Employees:

    • Short-term disability
    • Accident insurance
    • Life insurance

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